Privacy Policy
Last Updated: 3/19/2025
Introduction
At DuckAI Labs ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website, applications, and blockchain- related services (collectively, the "Services").
Information We Collect
Information You Provide
We may collect information that you provide directly to us when you:
- Create an account or profile
- Use our AI services
- Make payments or transactions
- Contact customer support
- Participate in surveys or promotions
Usage Information
We collect certain analytics and usage information about how you interact with our Services, including:
- Features you use
- Actions you take
- Time spent on the Services
- Technical information about your device and connection
Chat Data Privacy
We do not permanently store the content of your conversations with our AI services.Chat data is processed temporarily to provide you with responses, but is not retained in a way that can be attributed to your account or identity once your session ends.
Payment Information
When you make purchases or transactions through our Services, we collect payment information necessary to process your payment. This may include:
- Credit card or payment account information
- Billing address
- Blockchain wallet addresses
- Transaction history
Payment information is stored securely and in accordance with payment card industry standards.
Analytics
We collect and process analytics data to improve our Services, including:
- Usage patterns and trends
- Performance metrics
- Feature popularity
- Error rates and troubleshooting information
This information helps us enhance the user experience, fix bugs, and develop new features.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and manage your account
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Develop new products and services
- Monitor and analyze trends and usage
- Detect and prevent fraudulent transactions and other illegal activities
- Comply with legal obligations
Data Sharing and Disclosure
We may share your information with:
- Service providers who perform services on our behalf
- Business partners, with your consent
- In response to legal process or when required by law
- To protect our rights, privacy, safety, or property
- In connection with a merger, acquisition, or sale of assets
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Accessing your personal information
- Correcting inaccurate information
- Deleting your information
- Restricting or objecting to processing
- Data portability
To exercise these rights, please contact us using the information provided at the end of this policy.
Security
We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy frequently.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at: